In today’s world, we don’t just need to organize ourselves physically around other humans, we also need to do it around machines (smartphones, tablets, computers, AI apps, human-like voice or text chat bots or robots, etc.) that outsmart and keep us connected to the digital world. This makes for an even trickier and slipperier work and life organizational situation for every one of us.
There is an urgent need for us to empower people to succeed in such a new Human-AI world – and learning to decoding Human-AI organizational gaps is one of the most fundamental ways of doing so. Human-AI organizational gaps happen when there is an intentional or unintentional mismatch between the feelings, behaviors and decision-making of our physical, digital and machine interaction.
Humans have progressed by developing frameworks to understand and tackle organizational gaps while being the dominant intelligence species. Now humans are challenged by a higher intelligence and digitally interconnected species. There is no doubt that new frameworks are needed because the combination of human interaction with others and AI digital machines questions fundamental values of present ways of organizing our work and life activity.
Latest research shows the need for people to have a breadth and depth of understanding on Human-AI organizational gaps, as they can break the flow of humans’ coordinated effort to accomplish their desired human goals. Research also shows that intentional ways of organizing work and life around AI technology are fundamental to people’s personal and collective ability to adapt positively to this new organizational reality.
For example, look at the purpose gap in personal or group communication. This gap shows people’s needs, limitations, capabilities and opportunities of choosing between physical (face-to-face) or digital communication (whatsapp, email, facebook, dating apps, siri, etc) to achieve goals. Organizing our communication today involves developing human-empathy and tech-empathy. Tech-empathy means: caring of others’ preferences of physical and digital ways of communication and developing optimal ways of organizing mutual communication with clear purposes and guidelines. A purpose gap between physical and digital communication affects human and tech performance, equality, skills, talents and meaning. See more Human-AI organizational gaps case studies here.
Unfortunately, people are overwhelmed by the speed of technological developments which are continuously changing the core values of human organization. People’s Human-AI organizational gaps are being practically ignored in business, government, schools, homes and cities unless things go really wrong (e.g. fake news). In companies, CEO’s who are urged to improve efficiency and economic productivity improvise introducing AI technologies in the workplace without a clear focus on employees. In processes of tech-implementation Human Resources and Tech leaders aren’t prepared to recognize Human-AI organizational gaps and feedback each other to solve them. The ability of people to adapt to multiple AI technologies simultaneously is slow due to social and emotional issues, so often tech implementation and investment fail. Similarly, this happens in any types of personal and collective ways of organizing. Leaders are too focused on technology investments that they don’t grasp the importance of investing, in parallel, on discovering Human-AI organizational gaps to make people and AI technology develop and succeed in any work or life environment.
In the future, it will become less important for people to learn from old ways of organizing. Instead, they will need skills to feel empowered and in control of the ways they feel, behave and make decisions in emergent Human-AI organizations. Yet, we do not consider or measure the impact of AI on our daily work and life activities. Without discussion, we tend to prime the digital world and AI machines over the physical world and people. We take human adaptation to AI technology for granted and have little concern of the impact digital interaction and AI machines have on people’s true natural potential, needs, talents, capabilities and limitations.
We need to reverse this, and we can do so by convincing leaders, parents, decision makers and politicians that learning to decode Human-AI organizational gaps will empower people to achieve optimal ways of organizing their physical, digital and machine interaction. And, that the use of this data will potentially improve the design and implementation of new tech developments. Only recently we see an emerging awareness of the influence of AI technology on few issues such as, gender, privacy and trust of information among others. But there is an important lack of practical frameworks to support the measure, understanding, dialogue and prioritization of social and ethical dilemmas. Today people’s ways of organizing lags severely behind as we are mostly educating them for a world that defines organizations by their digital- technical AI value and dismisses people’s physical-natural human value.
We are facing a change of era where, for the first time in history, human organization is challenged by AI machines that outsmart them in particular tasks. The rapid emergence of AI, machine learning, robotics and the like produces social hope and joy as much as anxiety and fear. For this we rethink what it is people need to learn how to create optimal ways of organizing their work and life around AI machines.
A number of scientific researches tells us that robots will take over most of human jobs, and not only entry-level or low wage workers will be affected. They also show how beneficial AI machines will be for our health, efficiency and economy. The truth is that the fast speed of tech advances and business interests allows very little room for a dialogue and debate about the social, emotional and ethical dilemmas of present Human-AI organization.
People don’t adapt to AI technologies as fast as business and tech developers would desire. Business-tech speed encourages people to imitate the machine instead of making the machine to imitate us. That’s why organizational gaps arise making tech development, implementation and investments slow down or fail.
We approach the future organization as a coexistence of humans and AI machines, where these intelligent machines liberate people from acting like robots. For that, professionals, teachers, parents and decision-makers should nurture and develop the human qualities, skills, responsibilities and norms that distinguish and protect us from AI machines rather than seek to emulate these.
By making people capable to learn to decode their personal and collective Human-AI organizational gaps, we can redefine new human needs, values, capabilities, limitations and opportunities as individuals, groups, communities and cities. We will become empowered and in control of our feeling, behaviors and decision making in emergent Human-AI organizations.
If you share our vision and want to contribute or participate with us, please get in touch!
Leaps Lab Founder & CEO